Service

Warranty:

Declan James watches are warranted against manufacturing defects in materials and workmanship for the lifetime of the product. 

If a Declan James watch covered by this warranty fails due to a manufacturing defect, we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, abuse, improper care, alteration, negligence, or normal wear and tear.

Declan James Watch Co lifetime warranty covers manufacturing defects in materials and workmanship — no matter the age, but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your watch, it will eventually begin to show age and wear.

For a warranty evaluation please contact us below.

Privacy Policy:

By using our site, you consent to our website's privacy policy. We reserve the right to make changes to this policy at any time, in which instance such changes will be reflected on this page. It is the responsibility of the site visitor to review the current privacy policy on the date of site engagement.

Do we disclose information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we use the information gathered?

Any of the information we collect from you may be used in one of the following ways:

To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested.

To send periodic e-mails. The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional James news, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.

Shipping:

All orders are processed within 24 hours of receiving them; seven days a week, excluding any U.S. public holidays. 

Our watches are shipped from Denver Colorado. It will take anywhere from 1-5 business days within the contiguous U.S. and 3-7 business days to Alaska and Hawaii to receive your watch. Deliveries elsewhere may take a little longer. We cannot deliver to P.O. boxes.